The Government of the UAE has always prioritised providing accessible and quick help to its residents and visitors. This not only exists in the form of its robust legal framework and impressive infrastructure, but also through a wide range of emergency phone numbers and apps.
In this space, we are presenting an all-inclusive guide to the emergency numbers and apps you should be aware of while living or travelling in the UAE. Designed meticulously to offer immediate service, they can be the difference between life and death. So, please make sure to keep this page handy, full of pivotal information.
UAE Emergency Numbers
The UAE emergency numbers are spread across all relevant sectors to ensure all your needs are taken care of. Let’s take a look at some of the most crucial emergency as well as non-emergency helpline numbers in the UAE that you must be familiar with.
| Purpose | Helpline Number |
| Police Emergency Response | 999 |
| Police Non-emergency Assistance | 901 |
| Emergency Ambulance Service | 998 |
| Immediate Fire Emergency Assistance | 997 |
| Reporting Power Supply Failure | 991(DEWA, SEWA, Etihad Water and Electricity)
800 2332 (ADDC) |
| Reporting Water Supply Issues and Leaks | 991(DEWA, SEWA) 992 (Etihad Water and Electricity) 800 2332 (ADDC) |
| Reporting Serious Traffic Accidents | 999 |
| Requesting Roadside Assistance | 800 4430 |
| Emergency Animal Rescue Services | 800 900 |
| Animal Control for Strays | 800 FIRE |
| To Report Animal Abuse | 971 250 100 54 |
| Reporting Network, Mobile, or Internet Issues | 101 (Etisalat) |
| Customer Service for Technical Support | 155 (Du) |
| Tourist Information and Guidance | 800 4888 |
| Lost and Found Services for Tourists | 800 4567 |
| Emotional and Mental Health Support | 800 4673 |
| Well-being and Stress Management | 800 111 |
| General Inquiries and Public Assistance | 800 555 |
| Customer Support for Various Services | 800 222 20 |
Police and Law Enforcement – 999
With the help of the police helpline, you can get police assistance 24/7. There are two prominent police helpline numbers in the country. The first is for emergency police assistance that provides immediate police intervention in the event of assault, theft, or any kind of criminal activity. The second is for non-emergency police assistance that you can dial to inquire about legal matters, report minor incidents, etc.
Medical Emergencies – 998
The quick ambulance service in the UAE ensures medical aid is dispatched immediately upon receiving an emergency call. There is another separate medical helpline in service as well that you can use to get help with ongoing health issues and get general health-related inquiries.
Fire Department (Civil Defence) Services – 997
The fire emergency response connects you directly to the fire rescue team, who are equipped to handle everything from small kitchen fires to large industrial blazes. Furthermore, the fire department is also responsible for civil defence. As such, they also handle a broad range of other emergencies, including search and rescue, accidents, and natural and man-made disasters.
Utility Services (Electricity and Water) – 991, 992
There are dedicated utility services helplines in the UAE to address any electricity or water supply issues that you may be facing. This includes electric malfunctions, blackouts, and hazards as well as water shortages, leaks, and plumbing disasters.
Depending on your location and electric and water supply provider, you can reach out to DEWA (Dubai Electricity and Water Authority), SEWA (Sharjah Electricity, Water and Gas Authority), ADDC (Abu Dhabi Distribution Company), or Etihad Water and Electricity to report electricity and water supply issues.
Traffic Accidents and Roadside Assistance – 999, 800 4430
You can use the traffic helpline to report anything from a minor fender bender, a serious collision, or a hit-and-run. The roadside assistance helpline, on the other hand, can be reached out to get help with on-site repairs, towing, and vehicle recovery, among others.
Animal Control and Rescue – 800 900
Animal rescue helpline numbers in the UAE offer quick assistance to animals that are in dangerous situations, trapped, or injured.
If you encounter a stray animal that poses a risk to itself and others around it, reach out to the stray animal reporting helpline and the authorities will safely and gently evacuate and relocate it. You can also reach out to the Emirates Animal Welfare Society (EAWS) to report animal abuse.
Telecommunication Helplines – 101, 155
If you are experiencing any issues with your landline, mobile network, or internet connection, then you can reach out to the UAE telecom helpline numbers, and they will help resolve your issue immediately. Etisalat and Du – the two major telecom providers in Dubai – offer service lines that address issues of service disruptions, network problems, device malfunctions, billing, and technical failures, among others.
Tourist Helplines and Support – 800 4888, 800 4567
The dedicated tourist helpline numbers are designed to assist the varied needs of tourists, such as reporting lost property, finding directions, understanding local customs, and getting local recommendations, among others.
Mental Health and Well-being Services – 800 4673, 800 111
The mental health helpline offers support to people who are facing depression or psychological and emotional stress and difficulties. You can rest assured while getting help since these services are provided with confidentiality.
Skilled professionals provide therapy and counselling sessions to aid you in your situation. If you or anyone you know is feeling depressed, stressed, or overwhelmed, feel free to reach out to the helpline for support and guidance.
Public Services and General Assistance – 800 555
With the public service helpline, you can inquire about government services and public utilities, among others. While the general public assistance helpline number can be used to report on any non-emergency inquiries of public concern such as road maintenance or broken and missing street lights, the public service support helpline can be dialled to inquire about social benefits.
UAE Emergency Apps
Along with the aforementioned UAE emergency numbers, there are also emergency apps in the UAE that you can use in various emergencies to get immediate help. Let’s take a quick look at some of them.
Dubai Corporation for Ambulance Services (DCAS)
The Dubai Corporation for Ambulance Services (DCAS) app allows people to request SOS ambulance service for people of determination, especially those suffering from visual and hearing disabilities.
My Safe Society
The UAE Public Prosecution offers the My Safe Society app, which allows the public to anonymously report crimes and suspicious activities on social media. These activities can include crimes such as domestic violence, or anything that may negatively impact public opinion, disrupt general order, or threaten social or national security.
To Conclude
The UAE Government offers a wide range of emergency and non-emergency helpline numbers and apps that are designed to provide immediate, appropriate, and accessible public services to its residents and tourists round-the-clock.
Whether you are a resident or tourist, you must familiarise yourself with the helpline numbers and apps and protect yourself and your loved ones from dangerous situations. Keep them handy and make use of them in times of need.